Terms of service

Please read these terms carefully before using the Jakhah Oud website or making any purchases. By using this website, you agree to comply with these terms.

1. General

This website is operated by Jakhah Oud, based in Abu Dhabi, United Arab Emirates.

We use the Shopify platform to operate our online store and provide services to you.

We reserve the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.

2. Purchases and Payments

  • All prices are listed in UAE Dirhams (AED) and include VAT (if applicable).

  • We accept multiple payment methods (credit/debit cards, Apple Pay, bank transfers, depending on availability).

  • Once an order is confirmed and payment is made, it cannot be modified or canceled except in special cases according to our return policy.

3. Shipping and Delivery

  • We ship within the UAE, GCC countries, and selected international destinations.

  • Delivery times vary depending on the customer’s location and available shipping options.

  • The customer is responsible for providing an accurate delivery address.

4. Returns and Exchanges

  • Products that have been opened or used cannot be returned or exchanged, except if they are damaged upon receipt.

  • Return requests must be submitted within 3 days of receiving the order, and must include photos showing the issue.

5. Intellectual Property

All images, texts, designs, and logos displayed on this website are owned by Jakhah Oud and may not be used without prior written permission.

6. Prohibited Use

You may not use this website for any of the following:

  • Fraud or providing false information

  • Attempting to hack the website or its servers

  • Posting or sending any offensive or illegal content

7. Limitation of Liability

  • We are not liable for any indirect or incidental damages resulting from the use of the website or products.

  • We are not responsible for delays caused by circumstances beyond our control such as weather conditions or external shipping issues.

8. Contact Us

For any inquiries, please contact us at:
📧 jakhahoud@gmail.com
📍 Abu Dhabi, United Arab Emirates
📞 WhatsApp: Click here to contact us